GENERAL TERMS AND CONDITIONS
The web site www.vanm.be and its sub-domains as well as the online shop found on this web site (the “Online Shop”) are run by VAN M, a legal entity incorporated in Belgium with company registration number 0751942119, at the following address : Piraeusstraat, 12/401, 2000 Antwerpen, Belgium (below referred to as ”VAN M”). With the denominations” we”,” our”, and “us” are meant VAN M.
If you are below 18 years of age you need permission from your legal guardian to place an order in the Online Shop. By using the Online Shop and/or placing an order, you accept these general terms and conditions (the” General Terms and Conditions”).
VAN M reserves the right to – from time to time – amend these General Terms and Conditions. Any changes that VAN M makes will enter into force no earlier than thirty (30) days after the revised General Terms and Conditions have been made available in the Online Shop.
|Company organization No.:||0751942119|
|Return address:||Piraeusstraat 12/401
ORDERING AND ACCEPTANCE OF PURCHASES
Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. Van M proposes a concept based on slow fashion, which includes not working with stocks and not ending up with unsold items at the end of the collection, but above all to develop a more responsible model. However, if one of our suppliers would not be able to provide us with the necessary product(s), you will be notified as soon as possible via the email address you provided when ordering to offer you an alternative and thus not increase the delivery time.
After submitting your order in the Online Shop, we will send you an order summary to the e-mail address that you have provided to us at the time of your placing of the order. The order summary contains your order number, details of the item that you have ordered and delivery particulars. Please note that the order summary is not an acceptance of the order but a mere acknowledgement that we have received your order. Once the order has been processed and we see that the items that you have ordered are available and that all other information that you have provided is complete, we will send a confirmation of your purchase to the e-mail address that you have provided to us at the time of your placing of the order. The confirmation of your purchase contains shipping information with tracking details.
Make sure to submit the correct billing and shipping address to avoid delivery delays. We do not accept delivery to post office boxes, army post office addresses or to any similar addresses.
We reserve the right to – in our total discretion – not accept your order.
We reserve the right to change the prices of the items sold in the Online Shop at any time and without any notice. Change in price will of course not apply for items already purchased by you. VAN M reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such a case we will notify you by e-mail to the e-mail address that you have provided to us at the time of your placing of the order. If we are unable to contact you, your order will be automatically cancelled. If you have been charged the wrong amount in the Online Shop, VAN M will give you the option of placing a new order with the correct price or canceling your order.
Periodic sales and/or campaign offers are valid – unless otherwise stated – as long as the items are available in stock and/or until the end date of the periodic sale and/or the campaign offer is reached under the terms specified in each offer/campaign
European Union countries (excl. Åland Island)
All prices shown in the Online Shop include applicable Value Added Tax (VAT) but exclude delivery charges (see information on delivery charges below).
Non EU countries (incl. Åland Island)
Please bear in mind that all items ordered from our Online Shop are shipped from Belgium. This means that if you live outside the European Union or on Åland Island, you will not be charged for VAT under Belgium laws, but you can, and probably will, be charged for tax, duty, import, brokerage fees and/or other additional fees (“Additional Fees”) upon receiving the package.
Note that you, as a customer, are responsible for payment of the Additional Fees – VAN M will not compensate you for the Additional Fees that may be added to deliveries outside of EU. VAN M is unable to calculate the exact amount of Additional Fees, since these Additional Fees are imposed directly by your local customs. Please note that VAN M doesn’t take any part of these Additional Fees as they are out of our control.
We recommend that you contact your local customs office before placing your order, for further information on current Additional Fees. UPS will invoice you for these Additional Fees upon delivery of your order, through cash, check or invoice, and needs to be paid in for you to be entitled to collect the package.
Purchases from Australia includes Australia Local Goods and Services taxes (GST) in the price. The goods will be Delivered Duty Paid, and no charges will be added when receiving the items.
– USA purchases under USD 800
If you purchase items from our Online Shop from the USA under the amount of USD, you will not be charged Additional Fees, when receiving the package.
-USA purchases for USD 800 or more
If you purchase items from our Online Shop from the USA amounting to USD 800 or more, VAN M applies Delivered Duty Paid (DDP) meaning that VAN M pays for the total costs associated with delivering the items and is fully responsible for the goods until they are received by you (including shipping costs, export and import duties, insurance and any other expenses incurred during shipping of the goods).
We accept all major credit and debit cards (VISA, Mastercard, American Express, Maestro and Discover) as well as payment through PayPal (www.paypal.com). For our Belgium, Finnish, Norwegian, German and Austrian customers we also offer payment through Klarna (www.klarna.se) that offers a range of different payment methods.
Credit and debit cards
You will be able to enter your payment details at the time of your placing of your order using a valid credit or debit card (VISA, Mastercard, American Express, Maestro and Discover). The applicable amount will immediately be reserved on your card but will not be debited until your order is confirmed.
The transaction is processed by Adyen B.V, https://www.adyen.com, in order to ensure fast and secure payment which meets the PCI DSS v3.1 requirements. VAN M does not save your card details. All information is encrypted using client-side encryption and sent to Adyen B.V via secure servers (SSL/HTTPS).
VAN M reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data that you have provided correlates with the address data of the credit or debit card. VAN M may refuse orders depending on the result of these controls. In light of the above, it is advisable to make sure that you have sufficient funds on your credit or debit card before you place your order. Credit card companies may block foreign online purchases for security reasons why you need to contact your credit card company and ask them to remove such blocks if applicable.
PayPal / Klarna account
VAN M reserves the right to check the validity of the PayPal / Klarna account that you use for payment. VAN M also reserves the right to check that there are enough funds to cover your purchase and validate the billing address details that you have entered. For PayPal, the applicable amount will be debited immediately in connection with your placement of your order. In the event we are not able to confirm your order we will refund the PayPal account used for placing the order. For Klarna, the applicable amount will be reserved on your Klarna account immediately in connection with your placement of your order but will not be debited until your order is confirmed.
VAN M aim is to always deliver your purchased items as quickly as possible. As we do not work with stock, we strive to produce your order as soon as the payment is confirmed to be able to deliver your order as soon as possible. The delivery time is normally 2 weeks from the time that you receive a confirmation of your purchase from us. The delivery time is calculated from the time you receive the confirmation of the purchase until the purchased item is available for you to pick-up at your nearest service point.
If your order requires materials to be ordered from our suppliers, delivery times may be longer. Delivery time might be longer during periods of sales and public holidays. VAN M is not responsible for any delays caused by customs clearance processes. Even though VAN M aims to deliver the items that you have purchased within the communicated time frame, delivery may take longer.
VAN M ensures each package during the time it is in transit until it is delivered to you. If your package is lost, you need to contact us as soon as possible so that we can initiate an investigation with our delivery service partner. The investigation takes up to ten (10) business days and we will be in contact via e-mail once the investigation is finished.
If you do not pick up your purchased item at the applicable service point, VAN M will charge you for the actual costs for freight charges and return freight charges.
You have the right to cancel your purchase within fourteen (14) days from the date of receipt of the item or from the day you received the last item in an order of several items in your possession. You can exercise your right to cancel your purchase immediately after your purchase and do not need to wait until you have received the purchased item. You can invoke your cancelation right by sending an e-mail to us to email@example.com in which you state that you would like to invoke your cancelation right.
To cancel your purchase, you furthermore need to fill in the return form included in your package and specify what item that you are returning. If you have lost your return form, please contact us at firstname.lastname@example.org. You may also use a standard form to exercise your right of cancellation, which you can find on the respective National Board for Consumer Policies’ website. Please be informed that you need to return the items at your own expense and without undue delay and no later than within fourteen (14) days from the time you notified us on that you wanted to use your cancelation right. When possible, VAN M kindly asks you to return your purchased item in its original packaging even if this is not a requirement in order for you to be able to return the item. In relation to limited edition items, please note that the packaging is considered a big part of the item.
Please return your item to:
VAN M will refund what you have paid, including the freight and delivery charges. However, if you choose to cancel/return only part of your order VAN M will not refund any freight or delivery charges, since the same charges apply no matter how many items you order. The refund will be made as soon as possible and within fourteen (14) days from VAN M’ receipt of your
message regarding cancellation, provided that VAN M, by this date, has received the item that you would like to return or that you have provided VAN M with proof of that the item being sent to VAN M. Refunds will be made to the credit or debit card or the PayPal or Klarna account used for placing the order. If you want a refund for your duties and/or taxes for refunds outside the European Union, you´ll need to contact your local UPS Access Point or UPS Customer Service. Please be informed that you stand the risk for the return transportation of the item to VAN M meaning that you are responsible for any damage or loss of the item you are returning during the transportation of the item back to VAN M. In light of this, we recommend that you send the package using a delivery service that insures you for the value of the items. VAN M recommends that you always save the receipt until the return of your item has been completed.
Your right to cancel your purchase as described above does not apply for sealed packages with e.g. underwear or swimwear for which the seal has been broken by you.
Please note that VAN M will not compensate you for the return freight or delivery charges. Furthermore, if your handling of the item that you are returning has resulted in a decreased value of the item due to wear or handling to an extent beyond what is reasonable in order for you to try out/test the item, VAN M will make a deduction of the refund corresponding to the amount of the loss of value of the item.
You can exchange items into different sizes and colors provided that the item that you would like to exchange for has the same price as the item you´re returning. All exchanges are based on stock availability and are shipped to you free of charge. If you want to exchange to an item that cost more than the item that you would like to exchange, we refer to your cancelation right above.
All exchange orders to countries outside the European Union are sent with the marking « Warranty Replacement Order ». This explains for your local customs authority that you have already paid taxes and duties for your original package, and that this is a replacement item. Should your local customs authority insist upon and issue taxes and duties again you will need to show proof that the exchange is an exchange and that you have already paid the taxes and duties, and that you have sent the original item back to us. Please make sure to have the tracking number for your return and the receipt for the taxes and duties at hand.
Please be informed that you stand the risk for the return transportation of the item to VAN M meaning that you are responsible for any damage or loss of the item you are returning during the transportation of the item back to VAN M. In light of this we recommend that you send the package using a delivery service that insures you for the value of the items. VAN M recommends that you always save the receipt until the return of your item has been completed.
In the event of a faulty item, please contact VAN M as soon as possible after you noticed that the item that you have purchased from the Online Shop is faulty, on telephone number
0032493949743 or by e-mail email@example.com. Please note that you need to report the fault « within reasonable time » after you discovered it. If you notify VAN M within two (2) months from the date of your discovery of the fault, you have reported “within reasonable time”.
If you, after contacting VAN M, are asked to return the item, please send it to VAN M on the following address;
When VAN M has received the in your view faulty item, VAN M will decide on whether or not the item is faulty. In the event of the item being faulty, VAN M will, as soon as possible and no later than thirty (30) days from the date of VAN M’ receipt of the item, either repair the item, send you a new faultless item or give you a refund of what you have paid, including freight and delivery charges. If the item is faulty, VAN M will compensate you for any return freight and delivery charges.
Please be informed that you stand the risk for the return transportation of the item to VAN M meaning that you are responsible for any damage or loss of the item you are returning during the transportation of the item back to VAN M. In light of this, we recommend that you send the package using a delivery service that insures you for the value of the items. VAN M recommends that you always save the receipt until the return of your item has been completed.
CONTENT AND COLORS ETC.
Although VAN M strives to display the correct texts, images and pricing in the Online Shop, errors may occur. We can furthermore not guarantee that colors in the Online Shop will be true to life, this depends partly on the color settings of your computer and the settings of your monitor.
For biological fabrics, the color may also vary depending on the order and the supplier.
In order to be able to use and place an order in the Online Shop by making use of your device, there could be certain technical requirements. You may, for example, need to install certain software, such as a regular web browser. If your device does not meet the technical requirements, you will, via pop-up boxes or similar, get information about what software or the like that you will need to install in order to use and to place an order in the Online Shop.
VAN M aim is that the Online Shop shall work satisfactory at all times. However, the Online Shop is provided as it is and with the quality it has.
Should any provision of these General Terms and Conditions or part thereof be void or invalid, the other provisions of these General Terms and Conditions shall remain in force and the provision may be amended to the extent such invalidity materially affects the rights or obligations of you or VAN M under these General Terms and Conditions.
In case of force majeure (e.g. war, civil war, revolution, riot, governmental measures, strike, lockout, lockdown, pandemic, blockage, failure of electricity, telephone or internet service, natural disasters or similar events) the contract between you and VAN M can be partially or fully terminated by VAN M.
These General Terms and Conditions are governed by Belgium law, without regard to its conflict of law provisions.
Contact our Customer Care Support if you are dissatisfied with the items that you have purchased from the Online Shop. If you cannot come to a solution with our sales support that you are pleased with, you can turn to your local Board for Consumer Disputes (in Belgium: Consumer Mediation Service, Boulevard Roi Albert II, 5, 1000 Bruxelles, Belgium. +32 2 702 52 20 or firstname.lastname@example.org. http://www.mediationconsommateur.be) or to the European Commission’s online dispute resolution platform: http://ec.europa.eu/odr. We do not undertake to participate in alternative dispute resolution procedures but will take a final position on this matter when applicable.